Privacy Policy
Last updated: September 24, 2026
1. Information We Collect
We collect the following types of information: (a) Account information: your name, email address, and password. (b) Usage data: scan images, inventory data, and counting results. (c) Payment information: processed securely through our payment provider; we do not store your credit card details. (d) Device information: IP address, browser type, and device identifiers.
2. How We Use Your Information
We use your information to: (a) provide and maintain the Service; (b) process payments and manage subscriptions; (c) provide customer support; (d) send service notifications and updates; (e) improve our AI models and service quality; (f) comply with legal obligations.
3. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on: (a) your consent for marketing communications; (b) contract performance for providing the Service; (c) legitimate interests for service improvement and security; (d) legal obligations for tax and accounting records.
4. Data Sharing
We do not sell your personal data. We may share data with: (a) our payment processor (Wix Payments) for billing; (b) cloud infrastructure providers for hosting; (c) AI service providers for image processing. All third parties are bound by data processing agreements and GDPR compliance.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest, regular security audits, and access controls. Despite these measures, no method of internet transmission is 100% secure.
6. Your Rights (GDPR)
Under the GDPR, you have the right to: (a) access your personal data; (b) rectify inaccurate data; (c) erase your data (right to be forgotten); (d) restrict processing; (e) data portability; (f) object to processing; (g) withdraw consent at any time. To exercise these rights, contact us at support@countvision.app.
7. Data Retention
We retain your data for as long as your account is active. Scan images are retained for 90 days. Inventory and scan records are retained indefinitely while your account is active. Upon account deletion, all data is permanently removed within 30 days, except where legal retention requirements apply.
8. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies for advertising. You can control cookies through your browser settings.
9. International Data Transfers
Your data may be processed in countries outside the EU/EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
10. AI and Image Processing
When you use the scanning feature, images are sent to our AI processing service for object detection and counting. Images are processed in real-time and not stored by the AI provider beyond the processing session. Your scan images are stored in your account for your reference.
11. Children's Privacy
AI CountVision is not intended for use by children under 16. We do not knowingly collect data from children under 16. If you believe we have collected such data, please contact us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at support@countvision.app. For GDPR-related inquiries, you may also contact the Belgian Data Protection Authority (APD/GBA).
MNS Belgium
We use cookies
Essential cookies keep you signed in. Analytics cookies help us improve. You decide.